Privacy Policy

Depending on how you use our services, AMR DOKAN may receive or collect:

• Contact details: name, phone number, email address, and delivery address that you provide.
• Order information: products ordered, delivery instructions, and details needed to manage an order, return, or customer request.
• Support messages: the content, attachments, and relevant conversation details you send to us.
• Messenger information: information made available when you message our Facebook Page, which may include your profile name, platform identifier, message text, and attachments.
• Technical information: limited browser, device, and service log information where needed to operate and secure the website.

Please do not send passwords, payment-card security codes, or other sensitive credentials through customer support messages.

We may use information for relevant business purposes, including to:

• process and deliver orders and provide order-related updates;
• respond to questions, complaints, returns, and customer support requests;
• reply to messages sent to our Facebook Page, including automated responses where enabled;
• maintain, secure, and improve our website and customer experience;
• troubleshoot technical issues, prevent abuse, and comply with applicable legal obligations.

When you contact the AMR DOKAN Facebook Page, Meta may provide information to us through its platform and APIs so that we can receive and respond to your message. The information available depends on Meta's features, your interaction, and the permissions granted to our app.

We may process relevant message content, platform identifiers, profile details made available by Meta, and attachments you send to provide customer support, manage the conversation, and maintain service records.

Our use of information received through Meta services is subject to applicable Meta Platform Terms and policies. Meta separately processes information under its own policies.

Read Meta's Privacy Policy

We do not sell personal information. We may disclose limited information when reasonably necessary to:

• service providers who help operate website hosting, communications, technical systems, or delivery;
• respond to a valid legal request or comply with applicable law;
• protect customers, our business, or the security of our services.

Third-party platforms and services operate under their own terms and privacy policies. We encourage you to review those policies before using their services.

We take reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. Access should be limited to people and providers who need it for relevant business purposes.

No website, database, or electronic transmission can be guaranteed completely secure. Please contact us promptly if you believe information has been misused in connection with our services.

We retain information only for as long as reasonably necessary for purposes described in this policy, including customer support, order records, security, dispute resolution, and legal obligations. Retention periods may vary depending on the type of information and why it was collected.

When information is no longer required, we may delete it, securely dispose of it, or remove details that identify you, subject to applicable legal and operational requirements.

You may contact us to ask about personal information associated with your orders or customer support conversations. Depending on applicable law and the circumstances, you may request access to, correction of, or deletion of information.

We may need to verify your identity before acting on a request and may retain certain records where required by law or reasonably necessary to resolve disputes, protect security, or complete a transaction.

You can request deletion of personal information that AMR DOKAN controls, including information associated with customer support or Messenger interactions, by contacting us using the options below.

1. Send a message titled “Privacy / Data Deletion Request.”
2. Tell us which information or interaction your request concerns. Do not send passwords or sensitive credentials.
3. We may ask for reasonable information to verify your request and will review it under applicable law.

Where a deletion request is valid, we will delete or anonymize relevant information within a reasonable period unless we are required or permitted to retain it. Deleting information held by Meta itself may require you to contact Meta or use Facebook's own controls.

Our services are intended for general customers and are not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us information inappropriately, please contact us so we can review the matter.

We may update this policy when our services, practices, or legal requirements change. The latest version will be published on this page with an updated date. Please review this page periodically.